| |
|
Hotel Manager
Boston, MA
|
|
| |
|
Job Description
Hotel Manager
Mandarin Oriental Boston
US - MA - Boston
Position
Summary SCOPE AND RANGE
Responsible for the overall planning, organizing and coordinating of the Rooms Division consisting of Front Office, Concierge, Guest Recognition, PBX, Housekeeping, Valet laundry, Valet parking, as well as IT, Engineering, Food & Beverage, consisting of Restaurant, Bar, Banquets, In- Room Dining, as well as Residences, and to provide leadership and direction whilst maximising revenue opportunities and maintaining guest satisfaction levels to the standard of the hotel and of the company at all times.
DUTIES
- Responsible for the proper, efficient and profitable functioning of the Day to Day operations of the departments
- Maximize room revenue and occupancy by effectively controlling rates and availability
- Clarify duties and responsibilities of departments and ensure that work flows are in a logical and good order
- Ensure proper staffing at all times
- Ensure that Legendary Quality Standards, policies and rules are properly understood and followed through
- Prepare annual departmental operating budgets as well as capital expenditure and manpower budgets
- Control and analyse departmental costs to ensure performance is within budget
- Perform all aspects of personnel and training functions, including hiring, performance appraisals, counselling, coaching, training, disciplinary action, etc.
- Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff
- Attend daily morning briefings and any other Management meetings as scheduled
- Analyse rate discrepancy reports to ensure room revenue control
- Handle all guest complaints and comments relating to the department tactfully
- Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively
- Cooperate and coordinate teamwork with other departments
Required Skills
& Experience Previous experience as a Hotel manager in a luxury hotel required.
Leadership - Expresses and shares strategic vision of the Group or Department; committed to better ways to conduct business and improve systems and processes; Possesses the drive and charisma to motivate and inspire others and acts as a role model to demonstrate high standards consistently.
People Orientation - Demonstrates sensitivity to the needs and cultural differences of others and is committed to develop individual skills and knowledge to maximize full potentials to achieve personal career goals; able to develop initiative to provide internal and external customer satisfaction.
Communication - Expresses complex ideas and opinions in a confident and logical manner, easily understood by others; displays ability to apply effective listening skills to all aspects of the job and demonstrates good problem solving skills; influences others through the use of effective oral, written and nonverbal communication skills.
Teamwork - Works effectively with peers in teams to accomplish organizational goal; shares responsibility, accountability and recognition amongst the team; takes actions that respect the needs and contributions of others.
High Standards - Values, sets and observes high standards for self and others; displays high levels of integrity; pushes self hard to produce the best; is conscious of standards and works hard to maintain these in all domains at work; displays enthusiasm, dedication, support for continuous improvement.
Delegation - Achieves success by resource allocation and trusts others to take authority and responsibility.
Flexibility - Able to appropriately adapt in order to achieve objectives; actively seeks changing circumstances to meet changing demands.
Performance Management - Sets specific objectives for self and guides subordinates to set clear, measurable and realistic objectives to achieve targeted goal; provides feedback; encourages and motivates individuals to maintain quality performance.
Benefits & Other Information
|
| |
|
Experience Required
5 plus years exp
|
| |
|
Last Update
October 07, 2009
|
| |
|
Apply for this Job
(You must post your resume to apply for jobs - Post your resume here or Log-in if you already have one.)
|
|
|
|
|
