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Director of Food & Beverage
Boston, MA
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Job Description
Position Director of Food & Beverage
Mandarin Oriental Boston
US - MA - Boston
Position
Summary SCOPE AND RANGE
- Under the general guidance and supervision of the Executive Assistant Manager, and within the limit of established policies, procedures and Food and Beverage Manual, the Director of Food & Beverage assists in overseeing and directing all aspects of Food and Beverage operation.
- To report daily to the Executive Assistant Manager.
- To provide functional assistance and direction to the Food and Beverage operation.
DUTIES
- Complete detailed checks of the entire Food and Beverage operation during all service periods taking necessary actions to correct any deviation from quality standards
- Foster positive thinking and motivation within all Food and Beverage outlets by giving active assistance and advice on more effective ways of running the outlets
- Plan in conjunction with the Executive Assistant Managerand outlet Managers activities, promotions, menu implementations according to the annual marketing plans
- Ensure that all designated action points from daily briefings or bi-monthly operational meetings are being followed by the individuals concerned
- Ensure that positive working relations with non Food and Beverage departments are fostered giving cooperation at all times
- Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations
- Assist the Executive Assistant Manager in compiling the annual marketing plans and budgets
- Cooperate with and drive forward the implementations of Mandarin Oriental Legendary Service Training in all Food and Beverage outlets through close follow up with outlet Managers
- Ensure disciplinary procedures are properly adhered to and followed
- Conduct weekly inspections of kitchens and restaurants with minuted follow-ups
- Carry out projects and assignments as requested by the Executive Assistant Manager, i.e. wine lists, beverage lists, etc.
- Handle customer comments and complaints and take swift corrective action after consultation with the Executive Assistant Manager and department head concerned
- Prepare and control wine and beverage lists
- Conduct daily hotel tours to observe operational standards and difficulties and follow them up with the relevant Managers
- Be responsible for and accountable for the departmental operating budget
- Find ways to improve the efficiency of the operations; of maximizing and increasing sales and/or yield; of reducing costs without affecting the level of service or product
- Propose and initiate when approved, new services and products for our guests
- Perform any other reasonable duties as required by the department head from time to time
Required Skills
& Experience Educational level:
Degree in Hotel Management or Business Administration preferred
Work experience:
- Minimum 8 years working experience with at least 5 years of Food and Beverage experience
- Minimum 2 years working experience in a 5 star hotel operation in a similar capacity
Job knowledge:
- Experience in developing strategic business and/or Food and Beverage plans
- Experience in Bench-marking activities
- Experience in Food and Beverage budget preparation, profit and loss statement analysis and forecasting
- Experience in Food and Beverage capital expenditure preparation
- Experience in the administration of Food and Beverage promotions
- Excellent forward planning and decision making skills
- Experience in performance Management
- Experience in dealing with a multi-cultural environment and people oriented
- Experience in developing teams and individuals
- Experience in quality driven projects
- Experience in change Management
- Strong background on Food and Beverage cost control
- Strong background on Food and Beverage technical knowledge
- Excellent leadership skills
- Excellent organisational skills
- Good analytical skills
- Ability to handle pressure in a fast paced environment
- Excellent interpersonal skills
- Excellent communication skills whether verbal, written or non verbal
- Excellent project Management
- Approachable, open minded and fair
- Flexible and with high energy level
- Must be able to work independently
- Excellent creativity
- Good at analysing figures
- Possess high standards and professionalism
- Lead teams to accomplish organisational goals
- Must be able to allocate resources and trust others to take authority and responsibility
- Can juggle with sensitivity
- Must possess macro-awareness and commercial awareness
- Must be able to facilitate change in the working environment for continuous improvement
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Experience Required
5 plus years experience
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Last Update
October 07, 2009
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